QSA delivers a complete portfolio of consultation services for quality and environmental systems which are customized to your company’s culture,
market, and industry. A quality management system is an organized set of activities and criteria by which an organization works to enhance its product quality, and ultimately increase customer satisfaction. A formal system directs an organization in regards to accomplishing its goals to provide an anticipated level of quality. A complete system can be created that is integrated within the company's business operations, including functions such as strategic planning and product development.

A quality management system can be developed by QSA for any type of product, company, or industry. This scope also covers manufacturing, distribution, processing, and service sectors.

Individual elements of a system may be developed on a selective basis as the client desires, or a complete system may be generated as an organizational initiative.

QSA utilizes typical standards as models to develop quality systems which include:

• ISO 9001: general application for any industry
• TS 16949: specifically for the automotive industry
• AS 9100: specifically for the aerospace industry
• TL 9000: specifically for the telecommunications industry
• IWA 1: specifically for the healthcare industry
• IWA 2: specifically for educational institutions
• API Q1/TS 29001: specifically for the oil and gas industry

Very similar to quality management system development, environmental systems are designed to address an organization’s responsibility to the environment, based upon its activities and potential risks as a result of its operations. Today, environmental concerns and control are standard functions of many companies. Subsequently, QSA can provide the ultimate support in developing the appropriate environmental management system for any organization. With strategic planning in the development stage, a system can be created that will be enduring throughout many applications and years to come.

Typical standards by which environmental systems are developed include:
ISO 14001 and RC 14001
An evolving quality initiative known today as "process improvement" is becoming prevalent in most industries. Before a mass movement began focusing on organized processes, most attention was given to detecting defective products. Process improvement precludes the act of creating defective parts, which essentially keeps the process from making defective parts or providing incorrect services.

The work in determining how to understand, define, and group processes is a specialty of QSA. QSA subsequently trains its clients on how to use effective techniques to competently improve its processes.
One of the most difficult aspects of any business is problem solving. Every company has its own problems, with some very unique and many commonplace to other businesses and systems. Since most individuals and companies have never received any formal training in how to methodically solve problems, they default to natural instincts for this activity.

QSA has developed a very effective, hands-on approach to solving any problem, from simple to complex, from individually to a group format. Problem solving training and implementation can be provided by QSA as an individual project for its clients.
Interlinked with effective problem solving are the activities of corrective and preventive action. In the continuous pursuit of streamlining processes and elimination of variation within business operations, comes the need for formal methods to correct and prevent adverse situations from occurring.

QSA fully educates its clients in understanding the corrective and preventive action processes. It then helps its clients to successfully integrate the theory into their systems as part of normal company operations. Corrective and preventive action implementation can be presented as a stand-alone project, or as part of overall quality management system development.
Customer service, whether good or not so good, has always existed in every company. Unfortunately, it has not always been measured, analyzed, or even recognized as a means of internal improvement. Before the days of rigid markets with intense competition and international commerce, many customers were forced to take a product or service that they could get, from whatever source that was available. With the changing world economy, customers have many choices now.

QSA has created an excellent customer service and satisfaction system that can be disseminated within any organization, for both internal and external customers.
The development of harmonious working relationships between a company and its suppliers is crucial to successful relationships with the company's own customers. Many companies struggle in resolving issues with suppliers, and even more so with how to establish a partnership with them.

QSA has developed a dynamic subsystem that can be implemented at any level and for any size vendor database that may exist in a company. With QSA's vendor performance evaluation and supply chain management system in place, any company can help its vendors to improve their performance, which consequently helps the company itself.
As part of the process of continuous improvement, internal auditing plays a critical role in allowing an organization to understand its position regarding goals, problems, progress, accomplishments, and the overall status of its operations. An internal audit is simply a review and evaluation of a system's performance, conducted by members of the organization, against established operating criteria for the system.

QSA clearly explains the art/science of the concepts of internal auditing, as well as shows its clients how to actually perform the most effective audits within their organizations.
Everyone is a project manager, from the receptionist to the CEO. But most of us have never received any formal instruction in how to successfully manage a project, much less more than one at a time. This is a steadily growing problem in most companies.

QSA has developed a very dynamic project management course which will teach any individual how to understand and handle any size project with efficiency and effectiveness.

The core concepts of the project management curriculum include 5 major processes:
Initiating, Planning, Executing, Controlling, Closing

Integrated in these processes are the critical knowledge areas which include:
Integration Management, Scope, Time Management, Cost Estimation, Quality, Human Resources, Risk, Communications, Procurement
The discipline of training has become one of the most important subjects within a company's primary operations. Since much time, effort, and money is expended on training employees, management would like to ensure that a definitive process is in place that provides success based upon the competence of its training system. Unfortunately, many companies have mediocre training systems if any at all. Developing a comprehensive training system can be a complicated task, particularly with competency evaluations and continuing education plans for career development in alignment with a company's strategies.

Each company is unique in its needs and desires, which leads QSA to create customized systems for its clients. QSA works closely with the client's human resource group to ensure that the training system is compatible with all of the existing and future goals and objectives of the organization.
According to the client's interest, QSA can provide technical support in developing many other areas such as:

Process Mapping Six Sigma SPC (Statistical Process Control) Lean Systems Benchmarking Reengineering Theory of Constraints FEMA (Failure Mode Effects Analysis) Configuration Management Metrics Development

Document Development and Control Preventive Maintenance Team Building Fundamentals/Introduction to Quality and Quality Systems Cost of Quality Customer Survey Facilitation Malcolm Baldridge Award Grant Preparations Participation in Individual State Quality Awards Human Resource Functions

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