Quality Systems Associates

The philosophy incorporated in our service is: "Enhancing customer satisfaction and realizing results".

Quality Systems Associates employs strategic thinking for systems success. This is the challenge QSA meets daily through unsurpassed quality and business systems knowledge. It is a goal not accomplished by simply telling our clients worldwide how to operate their businesses, but rather by assisting them in exploring and realizing the many opportunities available in creating the best possible processes and product quality within their organizations.

With its headquarters located in Baton Rouge, LA, QSA has a staff of highly experienced engineering and management professionals who know how to accurately deliver real business and process improvement results.

Call QSA now to discuss your ideas or needs for organizational and process improvement and system development!

Please see our "What's New" page for a schedule of all of our upcoming training courses.

QSA
Baton Rouge, LA
(225) 677-9067 or (225) 266-2462

Products and Services

• ISO 9001-2000 and many other similar quality system standards
  
• Malcolm Baldridge Award Criteria
  
• Process Mapping
  
• Lean Manufacturing and Systems
  
• Supply Chain Management
  
• Internal Auditing
  
• FMEA (Failure Mode Effects Analysis)
  
• Theory of Constraints
  
• Root Cause Analysis
  
• SPC (Statistical Process Control)
  
• Reengineering
  
• Configuration Management
  
• Metric Development (statistical analyses of system through collection and reporting of data)
  
• Benchmarking
  
• Standards and Specification Reviews with Technical Interpretations
  
• Grant Preparation
  
• Individual State Quality Awards
  
• Human Resource Functions including Training Systems

Please see our Portfolio of Services page for complete details on the products that we provide.

All proposals and preliminary system reviews for potential projects are completely complimentary. A QSA representative will always present proposals in person, with the opportunity for the client to ask any questions and further discuss any changes to project parameters to suit the need of the client.

Competitive Advantage

QSA is far beyond its competitors' capabilities and so will your organization be in its own industry by integrating essential business solutions with QSA's guidance! By utilizing QSA's depth of knowledge and understanding in regards to "systems thinking", your company can achieve outstanding business success.

Here is how QSA is the definitive choice in regards to quality system development and improvement. We:

• Have true compassion in understanding as we listen to the client's issues, desires, and needs for improvement
  
• Have technical knowledge and industry experience to quickly and accurately ascertain optimal solutions for improvement
  
• Deliver customized development of systems and improvements, i.e., QSA will provide a client based solution which effectively addresses the clients' unique culture, work flow, and functionality requirements to meet the client's needs in the most favorable manner
  
• Pursue relationship building where QSA becomes an integral supporting component of the management team, but not a permanent fixture as a company expenditure
  
• Possess the ability to work with client projects until every aspect has been accomplished, for complete client satisfaction, whereby results are realized
  
• Mentor our clients to become self-sufficient, professional experts within their organizations so that QSA is truly a value added support resource

Benefits to be Received

• Achieving, maintaining, and improving overall organizational performance, with a system that is integrated with the organization's business operations and objectives
  
• Provision of the structure and resources that are necessary to support the organization's strategic plans
  
• Support of the organization's vision and mission towards business development and market dominance
  
• Developing a competitive edge and prominent status in the organization's industry through improved organizational abilities
  
• Identifying and meeting the needs and expectations of its customers and other interested parties, in the most effective and efficient manner
  
• The capability to demonstrate consistency in providing product that meets or exceeds customer and applicable regulatory requirements
  
• Systematic methods that contribute to managing and reducing operating costs and risks to the organization
  
• Developing a focused endeavor towards customer satisfaction, internally and externally
  
• Achieving excellent customer service, satisfaction, and loyalty (all three categories are related but distinctly different and important to the customer's perception of the organization)
  
• Enhancing repeat and referral business
  
• Creating the ability to have fast and flexible responses to market opportunities
  
• Having a dynamic set of developed, understood, and aligned processes that will best achieve the desired results of the organization, with a larger scope than just product attributes
  
• Relationship building through understanding and motivating the organization's people toward established goals and objectives, as well as participation in continuous improvement of the system
  
• Enhancing personnel productivity
  
• Creating an environment that encourages the involvement, innovative talent, and development of personnel
  
• Constructing trustworthy relationships and partnerships with vendors by establishing realistic performance measures and strong communication channels
  
• Creating a proactive culture toward maintaining equipment, materials, and property of the organization and ensuring an environment of continuous work flow as a function of reliable resources
  
• Development of system metrics such as on-time delivery of service and or product, process efficiency reports, etc., that describe the realtime status of the system and support ongoing progress measures
  
• Developing a sound factual approach for management's decision-making practices based on the analysis of reliable data and information
  
• Establishing the ability to create value for the organization by optimization of costs and resources
  
• Elimination of waste and scrap via product and/or services through controlled improvement of processes and removal of process variation
  
• Much less, if not the complete elimination of, external audits of the organization's quality system by customers and other interested parties
  
• Integrating a powerful set of tools for continuous improvement throughout the organization while searching for new methods, solutions, and products that will enhance the organization's business operations